Privacy Statement

The purpose of this privacy statement is to advise you what personal information we collect and how we use it.

The Commercial Mortgage Bureau Privacy Guarantee

The Commercial Mortgage Bureau respects the privacy of our clients and customers.  Any and all information collected through our system is treated with the utmost care.

The Commercial Mortgage Bureau do not sell or give our customer or client information to third parties outside of the Spear network for any reason other than is necessary in the day to day operation of our business,

What information do we collect and how do we use it?

The Commercial Mortgage Bureau requests your name, address, email address, telephone number and where you heard about us.  This allows us to process your details so that the relevant question that you have regarding our services can be answered.

You can request a record of your personal details held on our system by contacting us at the address below.

How does The Commercial Mortgage Bureau protect customer information?

Customers who leave their details on the The Commercial Mortgage Bureau system are registering on a secure server which encrypts all of the customer’s personal information.  Encryption ensures that no one can access or use personal information in an unauthorised manner.

Our system was developed by the Daneswood Solutions and the Spear Business Group with security as a priority.  Spear and Daneswood have made an investment in protecting their clients’ and customers’ information utilising the following technologies:

Firewall

Firewalls allow the use of authenticating access and can prevent certain types of traffic from entering the private network.  Customising the firewall according to the network topology is essential to having a useful firewall protection mechanism.

Secure Socket Layers

Because we accept sensitive information from end-users such as passwords and personal details, this site uses SSL.  This logic encrypts the data being sent to the server from the browser using high-level encryption technology.  Once the data is received from customers on the The Commercial Mortgage Bureau site, it may be required that the data be maintained for a certain period of time inside our private network.  Encrypting the data means it cannot be viewed in plain text.

What about cookies?

‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive.  The Commercial Mortgage Bureaucookies are only used to identify the customer, not to identify any specific customer traits.  These cookies do not store any sensitive data.

The Commercial Mortgage Bureau welcomes your questions and comments about privacy.

Please email us at commercial@cmb-uk.co.uk